Frequently Asked Questions
Everything you need to know before, during, and after your purchase.
Absolutely. Every product we sell is a genuine, brand-new, factory-sealed Apple product. You can verify the serial number directly on Apple's official website (checkcoverage.apple.com) the moment your device arrives — we encourage every customer to do so.
Yes. All devices include official Apple international warranty (typically 1 year), plus APPLEOCITY's own service guarantee. We handle all warranty claims for you, so you never have to deal with the hassle.
Yes — we deliver to all 64 districts of Bangladesh. Dhaka deliveries typically arrive within 24 hours, and nationwide deliveries within 2–4 business days, fully insured and trackable.
We accept Cash on Delivery nationwide, plus bKash, Nagad, Rocket, and all major cards (Visa, Mastercard, American Express) through our secure SSLCommerz payment gateway.
Yes, we offer 0% EMI facilities for 3–12 months with all major bank credit cards. Select EMI at checkout or contact our team for assistance.
If your product arrives damaged or defective, we offer a free replacement within 7 days. Unopened products can be returned within 3 days of delivery. See our Refund Policy page for full details.
The moment your order ships, you'll receive a tracking link via SMS and email. You can also use the Track Order page on our website with your order ID and phone number.
Yes — we supply Apple devices to companies, universities, and institutions across Bangladesh with special corporate pricing. Contact our team at corporate@appleocity.com.